questions + answers

Every 24 hours, Monday to Friday via USPS, UPS or FedEx ground. You will be notified by email when your order ships.

We ship to the USA. We ship to Canada for additional $20 (import taxes and duties may apply and are not included). Roze + Quartz is available on Amazon.ca. For shipping outside USA and Canada, please contact us for rate quotes.

USD $8.00. For express delivery please contact us for rates prior to ordering.

At no extra charge, we offer a signature-at-delivery service. During checkout, you will be asked if you require a signature for delivery - simply check YES. Note - if you select this option, please monitor tracking to expect your parcel, as we are not responsible for returned orders.

Oh dear, very sorry. Please take a photo of the damaged product and the box it came in (for our Betterment Team). Call, email or text us. Please have your order number ready. 1-800-380-9091 or text 305-399-7782.

Yikes, apologies. The good news is, we employ humans. Take a photo of your order as it arrived and then call, email or text us. Please have your order number ready. 1-800-380-9091.

Call us as soon as you can at 1-800-380-9091. Please have your order number ready. If it hasn’t shipped we can add to it no problem. Orders are generally fulfilled within 24-36 hours.

Call 1-800-380-9091 or text us at 305-399-7782 and have your order number ready. We are happy to refund you retroactively up to 24 hours after you place your order. More than that, call us with your story.

Call us 7 days/week from 9am-8pm EST at 1-800-380-9091 - we will respond as soon as possible.

Reach out by phone at 1-800-380-9091 or email sayhi@rozeandquartz.com and we will take care of you. Be sure to have your order number ready. It can be found in the subject line of your emailed order confirmation.

Washing hair this ritualistically is a first world luxury. With that said, when conditioning or using a hair mask, be mindful about performing a hasty (quick) rinse. If you apply your moisturizing product then stand under hot, running water for 10 minutes, you’re rinsing all the reparative properties out! Heat also exposes the cuticle and cool water helps close it, so always rinse with cool water. Try our wash routine: Gently brush dry hair before washing it. Enter shower, wet hair, add shampoo, lather, add water, lather more, rinse. Add conditioner\mask, finger comb gently (wet hair is much more fragile than dry hair), clip it up in a clip/claw so hair is not under the stream of water. When ready to leave, turn water to very cool, rinse hair for 8-10 seconds (long hair), exit.

As free as it gets. Roze + Quartz products are vegan, which means they do not contain any animal products OR by-products (examples of by-products are honey, lanolin, goat milk, keratin) and they are not tested on animals.

A hair mask is a deep conditioning treatment for dry, damaged, dehydrated hair. It is most commonly used in place of conditioner once to three times a week, and left on the hair for 2-10minutes depending on the mask (or the hair). Very coarse, frizzy and or dry hair might benefit most from the intensive nourishment of a mask used daily or overnight. Like people, it is not one-size-fits-all. Not sure what you need? Reach out to us!

This year we launched refills! The hardest part about this business is the environmental impact of single use plastics. It is awful. Because wash products are used in the shower, glass (breaks) and most metal products (rust) aren’t a packaging option. Even though refills also come in plastic, it is significantly less waste and much more cost effective for you. We hope your R + Q bottles are used over and over and over again!

All products are manufactured in the USA. You can find us worshipping the sun, rain and sea in Miami Florida.

Kindly navigate to the shop and select the product you’re interested in. Scroll and you’ll find the ingredients in that product’s listing.

Aside from this site, you may also shop on Amazon.com or Amazon.ca (Canada). To purchase from a a stylist, contact us at sayhi@rozeandquartz.com to see if we have a salon in your area.

Pass along our number, 1 800 380 9091 or 305-399-7782 (textable). When they carry us you’ll receive $100 in free product.

Please reach out here!